Effective Date: May 27, 2026

Laundry Zone respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, sign up for updates, schedule services, or interact with Laundry Zone online or in person.

By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Service address or pickup/delivery address
• Message or inquiry details
• Commercial laundry request information
• Newsletter signup information
• Any other information you choose to submit through our forms or service platforms

We may also collect non-personal information automatically, such as:

• Browser type
• Device type
• IP address
• Pages visited
• Time spent on the website
• Referring website
• General website usage data

How We Use Your Information

Laundry Zone may use your information to:

• Respond to questions or service requests
• Schedule pickup and delivery laundry services
• Provide wash & fold, commercial laundry, or customer support
• Send appointment confirmations, reminders, or service updates
• Send newsletters, promotions, or special offers if you opt in
• Improve our website, services, and customer experience
• Maintain security and prevent misuse of our website
• Comply with legal obligations

Pickup, Delivery, and Service Scheduling

If you schedule pickup and delivery or request laundry services, we may collect details needed to complete your order, including contact information, address, service preferences, and order-related notes.

Some scheduling, payment, or communication services may be provided through third-party platforms. Those third parties may collect and process your information according to their own privacy policies.

Email and Text Communications

If you provide your email address or phone number, we may contact you about your inquiry, order, service updates, promotions, or other Laundry Zone-related information.

You may unsubscribe from promotional emails by using the unsubscribe link in the email, if available, or by contacting us directly.

If you opt in to text messages, message and data rates may apply. You may opt out of promotional text messages by replying STOP or following the instructions provided in the message.

Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, or similar technologies to understand how visitors use the site and to improve performance.

These tools may help us measure traffic, improve pages, understand customer interest, and support advertising or remarketing efforts.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

Third-Party Services

Laundry Zone may use third-party services for:

• Website hosting
• Contact forms
• Analytics
• Online scheduling
• Payment processing
• Email marketing
• Advertising
• Security tools

These providers may access personal information only as needed to perform services on our behalf or as described in their own privacy policies.

We are not responsible for the privacy practices of third-party websites or platforms linked from our website.

Payment Information

If payments are accepted online, payment details are processed through secure third-party payment providers. Laundry Zone does not store full credit card numbers on its website unless specifically stated by the payment provider.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no website, online system, or method of electronic transmission is completely secure. We cannot guarantee absolute security.

Sharing of Information

Laundry Zone does not sell your personal information.

We may share information with trusted service providers who help us operate our business, provide laundry services, process payments, manage communications, or improve our website.

We may also disclose information if required by law, to protect our rights, to prevent fraud, or to respond to lawful requests.

Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

Your Choices

You may contact us to:

• Request access to your personal information
• Ask us to update or correct your information
• Opt out of marketing communications
• Request that we delete certain information, where legally required or reasonably possible

Links to Other Websites

Our website may include links to third-party websites, platforms, or services. We are not responsible for the content, security, or privacy practices of those third-party websites.

Updates to This Privacy Policy

Laundry Zone may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Laundry Zone
Website: https://laundryzone.com/
Phone: (215) 309-8479
Email: info@laundryzone.com
Locations: Philadelphia, PA